Frequently Asked Questions

DELUXE offers a complete range of engine oils including:

• PCMO (Passenger Car Motor Oil) - Full synthetic and mineral oils in SAE 5W30, 5W40, 10W40, 20W50 for gasoline engines
• HDEO (Heavy Duty Engine Oil) - Diesel engine oils in SAE 15W40, 20W50, 25W50, SAE 50 meeting API CK-4, CI-4, CH-4, CF-4 standards
• Motorcycle Oils - 4T oils for modern motorcycles

Yes! All DELUXE lubricants are formulated with 100% virgin base oils. We never use re-refined or recycled base oils. This ensures:

• Superior purity and consistency
• Better oxidation stability
• Extended drain intervals
• Maximum engine protection

DELUXE manufactures a complete portfolio of lubrication products:

• Gear Oils - API GL-4/GL-5 in SAE 80W90, 85W140, 90, 140
• Automatic Transmission Fluids (ATF) - Dexron II, Dexron III
• Hydraulic Oils - ISO VG 32, 46, 68
• Grease - NLGI 2 lithium complex
• Brake Fluids - DOT-3, DOT-4
• Coolants - Radiator coolant/antifreeze
• Marine Oils - For marine applications

API (American Petroleum Institute) service categories indicate oil performance levels:

• API SP - Current standard for gasoline engines (turbocharger protection, LSPI prevention)
• API CK-4 - Current standard for heavy-duty diesel engines (high-temperature stability, wear protection)
• API CI-4/CH-4/CF-4 - Previous diesel standards, still widely used
• API GL-4/GL-5 - Gear oil standards for transmissions and differentials

SAE (Society of Automotive Engineers) viscosity grades indicate oil thickness:

• Multi-grade oils (e.g., 5W30, 15W40) - The "W" stands for winter, indicating cold-start performance
• Lower first number (5W, 10W) = better cold-start flow
• Higher second number (30, 40, 50) = thicker at high temperatures for better protection
• Monograde oils (SAE 30, SAE 40, SAE 50) - Single viscosity, used in specific applications

Choose viscosity based on your vehicle manufacturer's recommendations and operating conditions.

Synthetic Oil - Chemically engineered for superior performance:

• Better flow at low temperatures
• Higher resistance to thermal breakdown
• Longer drain intervals
• Better fuel economy

Mineral Oil - Refined from crude oil:

• Cost-effective for older engines
• Suitable for standard driving conditions
• Recommended for classic cars and certain equipment

Always check your vehicle owner's manual for the manufacturer's recommendation. General guidelines:

• Modern gasoline cars - DELUXE 5W30 or 5W40 API SP full synthetic
• Older gasoline cars - DELUXE 20W50 API SN mineral or semi-synthetic
• Modern diesel trucks - DELUXE 15W40 API CK-4
• Older diesel engines - DELUXE 15W40 or 20W50 API CI-4/CH-4
• High-mileage vehicles - DELUXE 25W60 for extra protection

While diesel oils can provide excellent protection, it's best to use the oil type recommended by your vehicle manufacturer. Diesel oils (like API CK-4) have higher detergent levels that may not be optimal for gasoline engines with different emission systems. DELUXE offers dedicated PCMO products optimized for gasoline engines.

Oil change intervals depend on oil type and driving conditions:

• Full Synthetic - 7,500 - 10,000 miles (12,000 - 16,000 km) or 12 months
• Semi-Synthetic - 5,000 - 7,500 miles (8,000 - 12,000 km) or 6-8 months
• Mineral Oil - 3,000 - 5,000 miles (5,000 - 8,000 km) or 6 months
• Severe Conditions (towing, extreme temperatures, short trips) - Change more frequently

Always follow your vehicle manufacturer's recommendations.

DELUXE products are available through our authorized distributors worldwide. Contact our sales team at info@deluxelube.com or call +971 58 529 4323 to find a distributor near you.

Yes, DELUXE ships to over 50 countries worldwide. Our logistics team can arrange shipping for bulk orders and container loads. Contact our export department for a customized shipping quote based on your location and order volume.

Our technical support team is available to assist you:

• Email: info@deluxelube.com
• Phone: +971 58 529 4323
• Hours: Monday - Friday, 9:00 AM - 6:00 PM GST

We provide product recommendations, troubleshooting, and technical documentation including PDS and MSDS sheets.

DELUXE products are certified to meet international standards:

• API - SP, CK-4, CI-4, CH-4, CF-4, GL-4, GL-5
• ACEA - A3/B4, C3, E7, E9
• ISO 9001:2015 - Quality Management
• ISO 14001 - Environmental Management
• OEM Approvals - Mercedes-Benz, BMW, Volvo, MAN, Cummins

Yes! DELUXE is committed to environmental responsibility:

• Low chlorine content formulations
• Clean combustion technology
• Extended drain intervals reduce waste oil volume
• ISO 14001 certified facilities
• Compliance with global environmental regulations

To ensure you're purchasing genuine DELUXE products:

• Buy only from authorized distributors
• Check packaging for our official logo and hologram (where applicable)
• Contact us directly to verify distributor authorization
• Request batch analysis certificates for bulk purchases

If you suspect counterfeit products, please report to info@deluxelube.com immediately.